The dots between points of care don’t connect themselves.

We know people don’t have time to make the calls, arrangements, inquiries and appointments they often need to. So we happily do those things for them.

When it’s time to transition, a little hand-holding goes a long way.

Whether it’s inpatient to rehab, hospital to home, clinic to school, or home to work, we help make sure nothing falls through the cracks.

  • Understanding changing needs

    When people transition to a different level of care, their care needs change. We help them understand what will change and what that means for their day-to-day life. And we’re there to answer questions about medications, follow-up appointments, and insurance.

  • Coordination of multiple parties

    We work with patients, caregivers, case managers, pharmacists, and providers to help orchestrate transitions in care. We get everyone on the same page to make the transition as smooth as possible.

  • Improving safety and outcomes

    We make sure the care plan, medication plan, and care goals are clear and that patients and families know what their next steps are. Research shows that if patients and families fully understand a transition plan, it improves the safety and outcomes for the patient and reduces costs and rates of hospital readmissions.

You don’t know what you don’t know.

Often, a plan of care is presented as the only possible plan of care. But clinical guidelines and the latest research often reveal other good treatment options.

People deserve to know about all their healthcare options

But often, they’re shocked to learn that there are other good options. We help them weigh the pros and cons of all their options, in the context of their unique lives.

Over $30 billion is spent on potentially unnecessary surgeries

Many patients don’t know where to start. Or they don’t feel like they can second guess their doctor. And that means that an astounding one-third of healthcare dollars spent do not actually improve health.

Our services can prevent 40% of avoidable surgeries & procedures

Surgery decision support is a win-win. Participants realize they can and should be more involved in their care. They end up happier, even if they were “required” to participate in surgery decision support.

We’re your unbiased, third party expert—your medical ally

And that means people can trust that we have their best interests at heart. We’re an objective ally to help sort through your diagnosis, treatment options, and values to arrive at the best possible plan of care.

Ever struggled to understand your insurance coverage or a medical bill?

We all have. And that’s why we offer help with interpreting EOBs, understanding out-of-pocket costs, fixing claims errors, and identifying and correcting billing errors.

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  • We save people money

    A lot of medical bills contain errors. On average, we save people $4,000 on cases that have cost-savings opportunities. That’s huge for people. And they’re grateful. Our NPS score for Claims Advocacy support is an impressive 91.

  • We save people time

    It can be daunting and time-consuming to review bills and statements, do research and make calls to health plans and providers, or understand the appeals process. We help take this burden off of people so they can spend their energy where they need to—on getting better.

  • We clarify coverage

    We don’t want people to avoid care they’re not sure they can afford or access. So we help them better understand their vision, dental, or prescription benefits. We also help them understand their EAP benefits—because lots of people have no idea they exist.