Healthcare is fragmented. We help make it whole.
Unbiased, expert, compassionate support for any health care challenge. We do the research and leg work to ensure the best care possible. And you can focus on what matters most—getting better.
When it comes to our health, each of us could use a team of unbiased, expert allies.
Healthcare can be complicated. It’s not always easy to know where and how to get the best care.
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Getting into Good Hands
People don’t always realize the value of a second opinion or of finding doctors with superior outcomes.
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Making the Best Choice
There’s often too much or too little information. It can be challenging to understand all of the possible treatment options—or your next steps.
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Overcoming Cracks in the Continuum
A diagnosis, surgery, or care plan is only one part of a satisfying, holistic healthcare experience.
Compassion + Expertise
Expert medical opinions, evidence-based surgery and treatment decision support, and ongoing, unlimited advocacy from a multidisciplinary team of nurses and doctors focused exclusively on you. The result? The type of care people rave about.
I could not have done this without ConsumerMedical. I’m a bright person but have absolutely zero clue when it comes to melanoma. They’ve guided me every step of the way with surgeon selection—probably the most important choice to make.
Care Plans Built With Experts
More often than not, a second opinion alters a plan of care. It can also correct, or even change, the underlying diagnosis. Expert medical opinions from our extensive clinical network—based on the latest evidence-based guidelines—can lead to peace of mind and better care.
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Clinical Guidance & Navigation For All Conditions
Whether it’s a cancer diagnosis, an upcoming surgery, or a behavioral health challenge, we’ll connect you to superior care. We’ll also help you build confidence in your plan with education and shared decision-making.
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Advocacy & Ongoing Support For As Long As Necessary
We stitch all the pieces of a multifaceted healthcare experience together. We screen for social determinants of health and mental health challenges related to depression and anxiety. We provide ongoing emotional support and we assist with claims advocacy.
Learn MoreThere’s no limit to our clinical reach.
We have access to quality data on 98% of all U.S doctors. We use our own physician quality tool that uses billions of rows of data and proprietary algorithms to continuously score and rank over 2 million providers. Our primary focus is quality. So we match people with the very best in-network doctors and institutions based on their specific needs and circumstances.
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Gerard Blobe • M.D., PhD, Professor of Medicine, Pharmacology and Cancer Biology at Duke University
Kim Brady • MPH, MS, BA, Research Content Manager
Gabrielle Holmes • RN, BSN, PhD, Quality Assurance Manager at ConsumerMedical
Terri Walsh • MSN, RN, CNE, Clinical Nurse Educator
Kimberly Williams • MSN, RN, PMHNP-BC, Clinical Resource Nurse Practitioner
We’re high-touch—and high-tech.
We use technology to amplify our impact. We have a proprietary, HITRUST CSF Certified case management system and a custom marketing automation platform with integrated journeys to support engagement. We also have a participant portal and app. And our well-tested implementation practices and data integration standards minimize the tech “lift” on your part.
We’re so confident about our impact and outcomes that we put 100% of our fees at risk.
4:1
ROI
Most of our partners exceed a 4:1 ROI, a number we’ve had validated by a third party actuary. And we guarantee a 1:1 return. Any way you look at it, our services pay for themselves.
98%
Satisfaction
And that impressive rate doesn’t go down when people are “required” to participate in shared-decision support programs.
88%
Improved Outcomes
When people are more engaged in their care, outcomes dramatically improve. Our focus on cost, experience, and quality aligns perfectly with the systemic shift toward value.
94%
Retention Rate
Our partners choose to work with us—and stay with us—because we save them money and help people get better care.
We work hard to earn your trust—and to build long-term relationships.
We’re known for our clinical depth and expertise, our integrity, and our ease of implementation. And we’re also known for our flexibility around tailoring programs for specific populations, piloting new programs, and developing creative marketing, education, and communications strategies.
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How can we help you ensure better care while also saving you money?
Our 25+ years of experience means we know how to effectively delight and serve multiple audiences: employers, health plans, partners, and participants.
Employers
We’ll help you manage healthcare costs. And we’ll help your employees feel better and perform better.
Health Plans
We’ll help you improve care management outcomes. And we’ll give your members the guidance and support they need.
Partners
Our ability to plug-in and flexibly deliver services will help you build-out your offering—and set you apart.
Participants
From knee replacement to anxiety or arthritis, we’ll guide you through any health challenge so you can focus on what matters most—living your best life.
Our participants and clients say it best.
It’s an honor to help people in ways that truly make a difference.
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